Check Out These Tips On How To Reset Comcast Small Cable Box

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Many of us have Cable boxes (TV boxes) in our homes. These little devices convert channels from a cable television service to an analog RF signal on a single channel. If you’re reading this, however, you may not be too interested in its definition. 

Occasionally, these boxes “misbehave,” which leads us to the question you most likely have on your mind How to reset Comcast small cable box? And you are not alone. This is a very common question among Comcast cable box users. 

In this article, we will be showing you how to reset your cable box so you can get back to watching those programs you love in no time. 

The Comcast Cable Box

Comcast is easily the largest cable television service provider in the United States. But despite their size, customers often encounter issues that will require you to reset your cable box. 

In the early years of TV, all we had was analog TVs. Cable boxes were a big deal. Not only did these boxes descramble premium channels, but they also managed the high channel numbers TVs didn’t support. 

In our world today, these cable boxes decode MPEG video frames and decrypt premium channels. Thanks to the evolution in technology, they can now store and display the program guides. 

Today, your cable box provides you with upstream communication for video-on-demand, and they have a built-in DVR so you can record your shows on an inbuilt hard drive. 

During your Comcast setup, two cables were passed into your house. One was sent to the set-top box, and the other connects to your modem for internet access. 

Must I Do A Systems Reset To Get My Comcast Working Again?

No, systems reset should come as a last resort. 

Like most other telecommunication companies, having a Comcast cable box comes with its fair share of issues. These issues range from not being able to record programs to being unable to access your guide. 

Not being able to get any signal, however, is the most common issue. On all fronts, this can be nerve-racking, especially when you’ve already poured butter on your popcorn. 

Getting this error message on your television screen is a result of several problems. It could be because of a faulty device, service disruption, or loose cables. 

When any of these things happen, the first thing you should do is restart your device. This can often get things back to normal, and you wouldn’t have to do full-blown systems reset. 

How To Reset Your Comcast Cable Box

Learn about what options you have for restarting your TV Box as well as what you should expect to change in your On-Screen Guide, recordings and settings. 

You can restart from 

  • Your online account
  • Xfinity My Account App 
  • Help Menu
  • Power Button 
  • Device settings

Using The Power Button

This should be the first option you consider. It is also the most basic way to fix your cable box. Turning off your device can get things back to normal. Here are the steps on how you can turn off your Comcast manually and get it working perfectly again. 

  • Press the power button on your device for about 10 seconds 
  • Leave the Comcast plugged in as it restarts and completes the process. 

Unplug Your Cable Box

Similar to turning off your streaming device, unplugging your cable box can get things done. The benefit of doing so is that it helps in refreshing your device. 

To do this, you need to 

  • Have the Cable box unplugged from your outlet
  • Wait for about 10 seconds. 
  • Plug it back in and turn it on 
  • Allow the cable box to restart and complete its process.

Use Your Help Menu

If you have your Xfinity remote, you can instruct your cable box to restart through the Help menu. Here is how you can do that:

  • Press the A button on your Xfinity remote control to open the help menu
  • Select the Restart option and click OK when you see a confirmation message. 
  • Wait for a few minutes and allow the device to complete the entire process. 

Resetting Your Comcast Cable From Your Account Online

  1. Log into your account. 
  2. Scroll down and choose the “Manage TV” option. You’re also permitted to choose an option from the device’s Services tab. Finally, you can choose the particular TV Box you want to restart from that particular Device tab.
  3. Next, you hit the troubleshoot button.
  4. Some common solutions will appear. Review these solutions to ensure that they aren’t affecting your service; then, you click continue. 
  5. At this point, you have two options:
  • System refresh: this option fixes the most common issues. If you’re missing some channels or having problems with On Demand and DVR, this option will fix it. Therefore, using this option restarts all the boxes in your home and can take up to 10 minutes. 
  • Restart Device: with this option, you can restart one TV Box. Using this option fixes audio issues and slow performance. It usually lasts for 5 minutes. If you go with this option, you will be taken to a screen to select which TV Box to reset. From there, you can select and restart any box of your choice. 
  1. After you’ve selected your preferred solution, click start troubleshooting. 

Note: don’t unplug or turn off any of your TV boxes during this process. 

Restarting From The Xfinity My Account App

  1. Download and install the Xfinity My Account App from the Android Play Store or iOS App store. 
  2. Open the app and scroll to the select TV tile.
  3. Select Troubleshoot, and a menu will appear with two options:
  • Systems Refresh: this option fixes most common issues by restarting all the boxes in your home. 
  • Restart Device: with this option, you get to select which box you would like to restart. 
  1. After selecting your preferred method, Start Troubleshooting and wait till it finishes; your system should go back to normal. 

What Effect Will Restart My Comcast Cable Box Have?

  • There is no impact on your guide information. Neither will you lose or have to reload your guide information. 
  • There is no impact on your guide and menu settings. Your program preferences wouldn’t be lost, and your Security details will be retained. 
  • Depending on when the restart was initiated, you can expect a change in your recordings and playback. Some key things to note with regards to this include:
  • Avoid restarting your X1 DVR, especially when it’s trying to record a program. Doing this will interrupt the recording.
  • Playbacks usually stop working on TV box stream recordings from the cable box once restarted. Once you complete the restart, the recordings can then resume. 
  • Your recorded programs will not get lost
  • Scheduled recordings will be maintained. 


Resetting your cable box is no big deal. It is common and can usually be fixed in no time. We hope that reading this has helped you get back your stations and programs. Hopefully, you won’t have to do this again. Nevertheless, you have all the information you need to reset your Comcast small cable box right here. 

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