What Time Does DHL Deliver? What You Should Know

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DHL is an acronym for Dalsey Hillblom and Lynn. They are a well-known express courier for both international and domestic shipping services. Daily, DHL dispatches millions of shipments to more than 220 nations of the world.

DHL provides a completely customizable unattended air service with same-day pickup and exclusive door-to-door service delivery. Their service is available on the next commercial flight out as early as possible.

DHL is renowned for its on-time delivery and low international shipping charges. Additionally, it handles domestic shipments.

Now, here’s the question.

What time does DHL deliver?

DHL delivers packages between 8:00 a.m. and 6:00 a.m., Monday through Friday, except for weekends and public holidays.

Furthermore, depending on the shipment service you select, DHL delivery times vary from the same day to several days. Shipment location, package size, product category, and service type are the factors that influence delivery cost and time.

Continue reading to learn more about DHL’s delivery time and others.

What Happens If DHL Fails To Deliver As Scheduled?

Suppose you use DHL for local or international delivery; in that case, you are eligible for a total return of shipping expenses if your shipment is delivered late, according to the DHL refund policy.

DHL provides refunds for more than fifty service failures such as late deliveries, lost shipments, and wrong fees imposed, amongst others.

Customers should contact DHL of any late deliveries and submit a refund request. The request should contain the account number, if the customer has it, and the waybill number.

Is It Possible To Schedule A DHL Pickup?

Yes, it is possible. The following information should be available for the request form. The details required are

  1. DHL account number
  2. Contact information for the pickup location
  3. Address of the pickup location
  4. Information on the location of the shipment
  5. Number of packages
  6. Weight of package
  7. Phone number and email address of the contact

Also, if you are a DHL eCommerce registered customer, you can email Customer Service to schedule a pickup.

You can also call any customer service team’s contact number to schedule your package collection, and a DHL courier will pick it up from your desired location.

Note that DHL customer service doesn’t operate on public holidays.

About DHL Logistic company

DHL was established in 1969 in San Francisco, United States, by Adrian Dalsey, Larry Hillblom, and the third person, Robert Lynn, where they derived the acronym.

DHL is the world’s leading logistics company specializing in international shipping, courier services, and transportation. DHL is a subsidiary of a German logistics company and has a unique work environment.

This courier company boasts over 400,000 staff strengths in over 220 countries, working every day to help businesses and brands expand their markets and gain visibility. Yearly, DHL ships over 1.6 billion parcels.

Where is DHL located?

The international headquarters of DHL Group is in Bonn, Germany. DHL Express and DHL eCommerce is a division of Deutsche Post. The Americas’ headquarter office is at 1210 South Pine Island Road in Plantation, Florida, United States.

What Is The Time Duration For DHL To Issue A Refund?

The request must be made within three months of the shipment date for a refund to be acknowledged. Acknowledgment of a properly filed claim and the reimbursement process takes 7-10 business days.

There is a 21-day window for claims if a package gets lost after the dispatch date for local shipments and a month window for international shipments. Also, for a damaged package, an immediate request should be made for it.

How Long Does DHL Hold A Package?

A DHL package is said to be on hold, indicating that the parcel will not be delivered at the expected date as stated. Typically, the wait does not last more than seven days.

When you see the notification “DHL shipment on hold,” it usually signifies that your shipment’s delivery will not reach its destination on the expected date due to unforeseen circumstances.

Weather, public holidays, immigration, local and civil disturbances can all create delivery delays beyond DHL’s control. You should reach out to your sender if your package is not delivered later than ten days of the delivery date.

What Is The Difference Between DHL Ecommerce And DHL Express? 

DHL Express and DHL eCommerce are two independent businesses managed by the same parent Corporation, Deutsche Post.

DHL eCommerce offers international and domestic parcel delivery. It is cost-effective and flexible, and it is usually the method of choice for lightweight materials.

DHL Express offers delivery choices for both international and domestic shipments. It enables a smooth global reach, cross-border movements, and consistent air freight.

The distinction between the two is that DHL Express delivery arrangements are more time-sensitive. Also, if you ship more international shipments than domestic shipments, DHL Express is a preferable alternative.

What Are The Services Of DHL eCommerce?

DHL eCommerce provides domestic and international parcel pickup, delivery, and return services. It offers business and customer quality, comfort, flexibility, safety, and cutting-edge technologies that enrich the online buying experience.

DHL eCommerce service option is in two categories, the domestic and the international shipping eCommerce service options

Domestic shipping: Whether you are sending a large number of e-commerce orders or other business-to-customer products within the United States, Domestic eCommerce service offers top-notch service delivery at a lower cost.

Delivery takes about 2 to 8 days, depending on the weight of the package, dimension of package, and preferred delivery times.

International Shipping: DHL eCommerce provides shipping services to over 220 countries globally. With the range of shipping service solutions they provide, DHL eCommerce offers a seamless shipping experience to their customers worldwide.

DHL eCommerce international service options are

DHL International: DHL international handles lightweight ( not more than 4.4lb) shipping to all markets globally. Shipments get to their destination within 4 to 8 days.

DHL Parcel International Standard: This package helps businesses to create a between cost-effectiveness and visibility globally. Deliveries for Europe and Canada take 4 to 8 days, while for the rest of the world; it takes 8 to 14 days.

The maximum product weight for the package is 44lb.

DHL Parcel International Direct: The international direct shipping service provides the best shipping services to 37 important countries, making it ideal for trans eCommerce businesses looking for shipments. With this service, packages arrives their destination in 3 to 10 days.

The maximum weight for this service is 44lb. For a detailed comparison of the various shipping service options on international eCommerce shipping, visit their website.

The eCommerce shipping rates for the eCommerce packages are computed based on the dimensions and actual weight (chargeable weight) of items to be shipped. This method applies to both domestic and international shipments.

What Are The Services Of DHL Express?

DHL Express offers both domestic and international shipping to individuals and a variety of businesses. Their services include

  • Same-day collection and delivery: This option works best for emergencies. DHL Express has the same-day service delivery option if the things you are shipping need to be picked up right away or delivered door-to-door in the shortest possible time.

The services are a same-day jetliner for international deliveries and a same-day sprint-line for door-to-door deliveries.

  • Definite Time Service option: This service offers international door-to-door dispatch within specified time duration. The time options are DHL Express (9 a.m., 10:30 a.m., and 12:00 p.m.)

Shipments reach their destination on or before 9 a.m., 10:30 a.m., and 12:00 p.m. on the next business day.

  • DHL Express Worldwide: Shipment will reach its destination by the end of the next working day
  • DHL Express Envelope: Items weighing up to 10 ounces, that is, 0.6 pounds, will reach their destination by the end of the following business day.

Money-back guarantee, delivery notice, standard booking method, and customer care are all included in all services.

What Happens If I Miss My DHL Shipment 

Let’s assume you were not at home when the delivery agent arrives and no one is available to take your package. In that case, your package is kept in a nearby postal facility, DHL parcel station, or a Packstation.

Within seven business days, you can pick it up from there. Monday through Saturday, public holidays not included. If the package is not picked after a seven-day window, it will be sent back to the sender depending on the circumstance.

Does DHL Offer A Second Delivery Attempt?

If delivery was attempted, it means the package was delivered, but no one was available to accept it, or there was no safe location to deposit it. At that point, a note is left for the receiver to either pick it up at the post office or notify the post office that they would prefer a redelivery.


DHL is a renowned global shipping service with international headquarters in Bonn, Germany. DHL eCommerce and DHL Express are independent companies managed by their parent company, Deutsche Post.

Since its inception, it has successfully attained a global reach of over 220 countries with over 400 000 employees working to provide a seamless shipping experience for its users. DHL delivery time is between 8 a.m., Mondays through Fridays, except weekends and public holidays.

DHL shipping comes with a range of high-quality services for both DHL eCommerce and DHL Express service solutions which are back with refund policies in case of damage or loss of the package.

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